FAQ

The approximate shipping time for each item is noted in its listing.

For products that are in stock and ready-to-roll, shipping time is:

• 2-hour delivery in Dubai, next day in other Emirates, for orders placed before 5pm Monday to Saturday
• 2-3 days Other Countries (see list of countries we ship to under ‘Countries we ship to’)

For out of stock products, shipping time depends on the item you’re ordering as we’ll be making it especially for you. Rest assured we will keep you in-the-loop with updates until it’s ready to ship.

Nada, nix, zip, zero, nothin’.

Yep, shipping is free to all countries for all orders.

For UAE customers: a VAT of 5% is applied at check-out.

For all other countries we ship to: all applicable taxes, duties and fees are calculated and applied at check-out. That means that on delivery, you will not be required to pay any additional costs. You’re in the clear.

Currently we ship to the following countries. If you’re not on our list, please drop us a note as we would love to spread the Maveroc love further.

Middle-East:
UAE, Saudi Arabia, Kuwait, Bahrain, Oman, Qatar

Europe:
UK, Switzerland, Belgium, Spain, Italy, Portugal

Americas:
US, Canada

We use DHL Express and FedEx Priority Shipping for all of our orders, except in Dubai where orders are delivered by our Maveroc delivery team.

Upon receiving your order, you will be asked for your ID and a signature.

If you’ve already created a Maveroc account, log-in using your details and select “My Orders” and BOOM! There’s your order number.

If you haven’t created a Maveroc account, no sweat.

We send a confirmation email with every order to the address used when making the online purchase. Be sure to check all inboxes as well as junk/spam folders for communication from us and mark Maveroc as a ‘safe sender’. Ghosting is not our style.

Email been lost in cyberspace? Send an email to contact@maveroc.com and we will get to the bottom of it.

Log into your Maveroc account and select “My Orders” to see where your order’s at. Once we’ve lovingly packed your order and it’s ready to ship, you’ll receive the tracking number via email and/or SMS so you can count down the days until it’s in your hands.

If you need to cancel your order, please drop us an email at contact@maveroc.com within 3 hours of placing the order. Efficient service is just one of the benefits of purchasing from us, so cancellation requests need to be submitted as soon as possible. Outside of 3 hours and we may not be able to cancel your order.

We offer a 15-day exchange period for all of our customers.

For an item to be accepted for exchange it must be:

• Unworn and have no signs of wear or damage
• In original condition with tags (if applicable)
• In all original packaging, including box and pouch

Items that have a personalized engraving are not eligible for exchanges. Items purchased through a third-party vendor outside of maveroc.com must be returned or exchanged through the original company it was purchased from, according to their own return & exchange policy.

First, be sure to check our exchange policy to see if your item is eligible for an exchange.

If eligible for exchange, please email us at contact@maveroc.com and include your order number. We will send you a pre-completed DHL or FedEx form with all return details and will contact the courier on your behalf. All you need to do is print the form and hand it – together with your item – to the courier agent. ‘Ease’ is our middle name.

Once the item is received by us, we will inspect it and send you the replacement item.

Yes, but we’ve made it very reasonable. Shipping fee for the returned item within the UAE is AED 100 and for all other countries, AED 200 (equivalent to US $55).

Shipping fee for the replacement item are on us.

Orders outside of the UAE may have duties and taxes incurred. You are responsible for these fees and we’re unable to waive or refund them as part of the exchange. The replacement item may also be subject to duties and taxes which will be charged to you.

If the price of your chosen replacement item is lower than the price of your returned item, we will issue a credit to you under the form of a coupon code, that you can use for future purchases, valid for a 12 months period.

We accept most modern payment methods, including:

• Credit/Debit Cards: Visa and MasterCard.
• Tabby: customers in the UAE, Saudi Arabia, Kuwait and Bahrain can pay in 4 interest-free installments over 3 months, for amounts up to AED 10,000 in the UAE, SAR 5,000 in Saudi Arabia, KWD 500 in Kuwait and BHD 250 in Bahrain.
• Monopoly money, false promises and livestock are not acceptable forms of payment. Sorry.

Simply enter the discount code by using the ‘Do you have a coupon code?’ field found in the cart at checkout.

Note: discount codes cannot be combined or used with any other type of discount.

Absolutely! From 1 year from the date of purchase, if any damage to the material or the workmanship of the jewelry occurs, we’ve got you covered. Simply email us at contact@maveroc.com and we’ll work together to resolve the issue. Ain’t nobody got time for drama!

The warranty does not cover:

• lost items
• lost stone or a stone has fallen out due to chipping or breaking caused by improper use or other damage
• discoloration due to exposure to chemicals incl. sunscreen, make-up, swimming pools, hot tubs or bathing
• bent, caught or worn out prong(s) allowing a stone to fall out or be lost due to improper use or other damage
• scratches resulting from normal wear and tear
• improper use or storage of your product
• any modifications to your product done by anyone outside of Maveroc

Items purchased through a third-party vendor (outside of maveroc.com) are not covered under Maveroc’s warranty. In this instance, the warranty policy of the seller will apply.

100%! Please email us at contact@maveroc.com to discuss your requirements and our team will be able to help you.

To determine your ring size, either measure the internal diameter of one of your existing rings or simply measure around your finger. Check our Ring Sizer guide here.

Of course! Most of our rings we can happily resize. Just send us an email to contact@maveroc.com and our team will be able to help.