Terms of Service

1. Acceptance of Terms of Use

   1. These terms and conditions of use (“Terms of Use“) apply to Volt Brand Jewellery Co LLC, whose registered address is Warba Centre, 1st floor, C1-17, Al Murqabat, 340745, Dubai, UAE (collectively “Volt”, “we”, “us” or “our“). The Terms of Use govern access to, and use of, Volt’s website located at www.maveroc.com (“Website“), including any content, functionality, products and services offered for sale on, or purchased on or through the Website, whether as a guest or a customer. 
   2. These Terms of Use constitute a legal agreement between you (“User” or “you”) and Volt. By accessing and using the Website, you agree and accept, without modification, limitation or qualification, the terms and conditions contained herein. You represent and warrant that you possess the legal right and ability to enter into this agreement and to use the Website in accordance with all terms and conditions herein. If you do not agree to, or cannot comply with these Terms of Use, please refrain from using this Website.
   3. We reserve the right, at our sole discretion, to change, modify, add or remove any part of these Terms of Use, at any time. Changes to the Terms of Use will become effective once posted on this Website. It is your responsibility to read these Terms of Use every time you visit the Website. Accordingly, your continued use of this Website after any change is deemed to be your acceptance of the modified Terms of Use. 

2. Privacy Policy

   1. Our Privacy Policy applies to the use of this Website, and its terms are made a part of these Terms of Use by this reference.
   2. General. Our privacy policy describes the ways in which we collect, store, use and protect information that can be associated with a particular person and can be used to identify that person (“Personal Information”). We will collect Personal Information from you in a variety of ways, including, but not limited to, when you visit our Website, register on the Website, place an order, fill out a form, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Website. By providing us with your Personal Information, you expressly consent to us processing your Personal Information in accordance with the terms of our privacy policy.
   3. Use of Personal Information. We do not and will not, by way of the Website, use Personal Information other than as required to facilitate a transaction that a customer has requested or initiated for the purchase of our products and services, or as necessary in order for us to communicate and engage with you and other audiences through different channels, including (but not limited) in relation to after sales support, offers and suggestions, and to obtain your feedback once you purchase any products and services (the “Business Purpose”). We will use such information solely for the Business Purpose.
   4. Collection of Personal Information. When you use our Website, we collect and store your Personal Information which is provided by you from time to time. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. The Personal Information that we collect includes:
      1. basic details such as your name, email address, physical address, and contact numbers;
      2. technical information (including your location, IP address, browser details, traffic data, location data) obtained from your visits to our Website or mobile app (page interaction information, length of visits, etc.), or in relation to marketing emails we send to you; and
      3. any other information relating to you which you may provide to us.
   5. Sharing your Personal Information. We may disclose your Personal Information to third parties. We will only do so where you have given your consent or in furtherance of the Business Purpose, where we are required to do so by law, or where it is necessary for the purpose of or in connection with legal proceedings or in order to exercise or defend legal rights. We do not sell, rent, distribute, or otherwise make, Personal Information commercially available to any third party.
   6. Storing Personal Information. We will retain your Personal Information for the length of time needed to fulfil the purposes for which it was collected, unless we specifically agree to a longer retention period with you, or a longer retention period is required or permitted by law.
   7. Information Security. We have implemented reasonable administrative, technical and physical measures to protect your Personal Information against loss, misuse and alteration.

3. Cookies Policy

   1. About Cookies. Cookies are small data files which are placed on your computer or other devices (such as smartphones or tablets) as you browse our Website. Cookies are essential for the effective operation of our Website and to help you shop with us online. They allow us to work alongside our web analytics partner, Google Analytics, to assess how you are using the Website and which pages or special functions you prefer, which helps us to improve them. We may match the data we capture through cookies with personal data that we already hold about you to better understand you. This helps us to continually enhance the relevance of our promotional communications, your shopping experience and the choice of products we sell.
   2. Information collected. Some cookies collect information about browsing and purchasing behavior when you access our Website. This includes information about pages viewed and products purchased. All data passed by cookies is anonymous and will never contain individual details such as your name, address, telephone number or payment information but may contain our customer reference number that is unique to you.
   3. Managing Cookies. Most browsers allow you to refuse to accept and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. However, disabling or deleting our cookies may affect the functionality of our Website and your ability to make purchases.

4. Accessing the Website and Account Security

   1. Access to the Website. We reserve the right to withdraw or amend this Website, and any products or services provided on the Website, in our sole discretion, and without notice. We will not be liable if, for any reason, all or any part of the Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Website, or the entire Website, to users, including registered users.
   2. Account Security. If you choose, or are provided with, a username, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. Usernames, passwords and any other information, as applicable, may be provided to you separate from this Website. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Website or portions of it using your username, password, or other security information. You agree to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.
   3. Violation of Terms. We have the right to disable any username, password, or other identifier, whether chosen by you or provided by us at any time, in our sole discretion, for any or no reason, including if, in our opinion, you have violated any term of these Terms of Use.

5. Intellectual Property Rights Generally

   1. Ownership of Intellectual Property. The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by us, our licensors, or other providers of such material and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
   2. Permitted Use. These Terms of Use permit you to use the Website for the limited Business Purpose as agreed between us. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as follows:
      1. your computer may temporarily store copies of such materials incidental to your accessing and viewing those materials;
      2. you may store files that are automatically cached by your Web browser for display enhancement purposes;
      3. you may print or download a reasonable number of pages of the Website and not for further reproduction, publication, or distribution; and
      4. you cannot remove or alter any copyright, trademark, or other proprietary rights notices from copies of materials from this Website.
   3. No right, title, or interest in or to the Website or any content on the Website is transferred to you, and all rights not expressly granted are reserved by us. Any use of the Website not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark, and other laws.

6. Trademarks

   1. The name and logo of our company, the term Maveroc, and all related names, logos, product and service names, designs, and slogans are our trademarks or those of our affiliates or licensors. You must not use such marks without our prior written consent. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.

7. Links to Third-Party Websites

   1. If the Website contains links to other sites and resources provided by third parties, these links are provided for your convenience only. If you decide to access any of the third-party websites linked to this Website, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.

8. Prohibited Uses

   1. You may use the Website only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Website in any way that violates any applicable federal, local, or international law or regulation, or to engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Website, or which, as determined by us, may harm us or users of the Website, or expose them to liability.
   2. Additionally, you agree not to:
      1. use any manual process to monitor or copy any of the material on the Website, or for any other purpose not expressly authorized in these Terms of Use, without our prior written consent; 
      2. use any device, software, or routine that interferes with the proper working of the Website;
      3. attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website; or
      4. otherwise attempt to interfere with the proper working of the Website.

9. Monitoring and Enforcement; Termination

   1. We have the right to:
      1. take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Website; and 
      2. terminate or suspend your access to all or part of the Website for any or no reason, including without limitation, any violation of these Terms of Use.
   2. Without limiting the foregoing, we have the right to cooperate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Website.

10. Linking to the Website and Social Media Features

    1. You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation, but you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part without our express written consent. 
    2. Subject to the foregoing, you must not:
       1. establish a link from any website that is not owned by you;
       2. cause the Website or portions of it to be displayed on, or appear to be displayed by, any other site, for example, framing, deep linking, or in-line linking; or
       3. otherwise take any action with respect to the materials on this Website that is inconsistent with any other provision of these Terms of Use.
    3. You agree to cooperate with us in causing any unauthorized framing or linking immediately to stop. We reserve the right to withdraw linking permission without notice.

11. Geographic Restrictions 

    1. The owner of the Website is based in the United Arab Emirates. Your use of the Website may also be subject to other local, state, national or international laws. Purchasing goods and service through this Website may not be legal by certain persons or in certain countries. If you access the Website from outside the designated area, you do so on your own initiative and are responsible for compliance with laws to which you are subject.

12. Terms of Sale

    1. Orders and Order Confirmation. Your order from our Website does not constitute an offer by us to supply the products. By placing an order, you make an offer to us to purchase the products and such order is subject to acceptance by us. The order shall only be deemed to be accepted when we issue written acceptance of the order (“Order Confirmation”) at which point and on which date a contract shall come into existence. We may decline any order in whole or in part. If we are unable to accept the order, we shall inform you of this in writing, no contract shall come into existence and you will not be charged for the product (and any money collected will be reimbursed to you).
    2. Order Process. All orders and product purchases from us shall be made by means of an online document or web page you complete and submit to make an offer to purchase products from our Website (“Online Order”). Our written acceptance of the order in the form of an Order Confirmation shall be binding with respect to the subject matter of the contract and, subject to these Terms of Use, our obligations to supply the product.
    3. Price. The product price will be the price indicated on the Online Order.
    4. Payment. All payments due under the contract will be paid in one of the currencies available on the Website, without deduction of exchange, transfer, collection or other charges. We accept payment by credit or debit card. Any other forms of payments are subject to our prior, written consent and you shall be responsible for any additional costs incurred as a result of using any other forms of payment.
    5. Shipping and other costs. The product price displayed on our Website is inclusive of standard shipping costs, which shall be indicated separately in the Online Order.
    6. Cancellation of orders in certain circumstances. We reserve the right, in our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in an order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, problems identified by our credit and fraud avoidance department, or cases where you manipulate the account to place multiple orders. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after the credit card has been charged or payment otherwise collected, the said amount will be reversed or otherwise returned.
    7. Shipping. We will deliver the product purchased as reflected in an Order Confirmation by shipping the product to the delivery address specified by you on the Online Order. We will, at our sole discretion determine the type of shipment, shipping route, freight forwarder and/or freight carrier. You may, subject to our consent, provide alternative shipping instructions.
    8. Delivery. Delivery times within the United Arab Emirates are usually in the range of 1 – 3 days for products that are in stock, and up to 6 weeks for back-ordered products, following the Order Confirmation. For orders from outside the UAE, delivery times are usually in the range of 2 – 5 days for products that are in stock, and up to 6 weeks for back-ordered products, following the Order Confirmation. The dates specified in the Order Confirmation are approximate only. We shall aim to meet delivery timings stated in the Order Confirmation provided that all matters relating to the product specifications have been clarified and that you have satisfactorily addressed any queries addressed by us with respect to the product and the place of its delivery.
    9. Failed delivery. If you are unavailable during the time of delivery, we will try to make 2 additional attempts to deliver the product. In case you are still not reachable/available after the total 3 attempts, the same will be returned to our office. If, despite using reasonable efforts, we are unable to contact you or rearrange delivery or collection of the product, we shall be entitled to cancel your order.
    10. Title and risk of loss. The products shall remain our (or our suppliers’) exclusive property and we shall retain title to the products until we receive full payment for the product. The risk of destruction, loss or damage of the product shall pass to you at the time of delivery of the product to you or a person entitled to receive it on your behalf, or the forwarding agent, carrier, person or institution designated to carry out the shipment.
    11. Transport damage. If your product is damaged when delivered, you should (without delay and no later than 3 days after delivery) contact us. You will need to inform us the nature of the damage and also let us know the order number. We will send you a new or repaired product to replace the damaged one.
    12. Warranty against defects. We provide a 1 year warranty against defects in the products we sell, including defects that are not discernable at the time of delivery but materialize thereafter. The warranty period begins when you receive the product and ends exactly 1 year later. Should the product, in the course of its ordinary, intended use, become defective, you will be able to return it to us for repair or replacement at our discretion, and at our cost. This warranty is only for repair or replacement, and not for the return of any part of the purchase price.  This warranty is for products that become defective, not those that are damaged through misuse or accident.
    13. Returns following delivery. In addition to your right to return the product if it is defective upon delivery to you, or becomes defective within the first year after delivery, if for any reason you receive your order and are not satisfied with the product, you may exchange the item within 15 days from the date of delivery if you have a sales receipt and the product is in their original, unworn, undamaged, unaltered condition and in their original packaging, including box and pouch. Once your returned item is received and inspected, we will send you an email or a message to notify you that we have received your returned item and arrange for the replacement item to be delivered to you. If the price of the returned item is higher than the replacement item, we will issue a credit to you under the form of a coupon code that can be used towards future purchases, valid for 12 months.

13. Disclaimer of Warranties

    1. You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Website will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR ANY SERVICES OR ITEMS ORDERED, SOLD OR OTHERWISE OBTAINED THROUGH THE WEBSITE, OR ON ANY WEBSITE LINKED TO IT.
    2. YOUR USE OF THE WEBSITE, ITS CONTENT, OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES BY US OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER WE NOR ANY PERSON ASSOCIATED WITH US MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE WEBSITE. WITHOUT LIMITING THE FOREGOING, NEITHER WENOR ANYONE ASSOCIATED WITH US REPRESENTS OR WARRANTS THAT THE WEBSITE, ITS CONTENT, OR ANY ITEMS OBTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE WEBSITE OR ANY ITEMS OBTAINED THROUGH THE WEBSITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.
    3. TO THE FULLEST EXTENT PROVIDED BY LAW, WE HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.
    4. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

14. Limitation on Liability

    1. TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL WE, OUR AFFILIATES, OR OUR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.
    2. The limitation of liability set out above does not apply to liability resulting from our gross negligence or willful misconduct.
    3. THE FOREGOING DOES NOT AFFECT ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

15. Indemnification

    1. You agree to defend, indemnify, and hold our company harmless, as well as our affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms of Use or your use of the Website, any use of the Website’s content, services, and products other than as expressly authorized in these Terms of Use.

16. Governing Law and Jurisdiction

    1. All matters relating to the Website and these Terms of Use, including the Terms of Sale, and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with laws of the Emirate of Dubai, United Arab Emirates.

17. Dispute Resolution and Arbitration Agreement

    1. Agreement to Arbitrate. We mutually agree that any dispute, claim or controversy arising out of or relating to these Terms or the applicability, breach, termination, validity, enforcement or interpretation thereof, or to the use of the Website (collectively, “Disputes”) will be settled by binding arbitration (the “Arbitration Agreement”) referred to and finally resolved by arbitration under the Arbitration Rules (the “Rules”) of the DIFC-LCIA Arbitration Centre, which Rules are deemed incorporated by reference into these Terms of Use. If there is a dispute about whether this Arbitration Agreement can be enforced or applies to our Dispute, we agree that the arbitrator will decide that issue.
    2. Exceptions to Arbitration Agreement. We each agree that the following claims are exceptions to the Arbitration Agreement and will be brought in a judicial proceeding in a court of competent jurisdiction: (i) any claim related to actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights; or (ii) any claim seeking emergency injunctive relief based on exigent circumstances (e.g., imminent danger or commission of a crime, hacking, cyber-attack).
    3. Arbitration Rules and Governing Law. The arbitration will be administered by the DIFC-LCIA Arbitration Centre. The number of arbitrators will be three (3), with you entitled to appoint one arbitrator and us appointing another arbitrator, and the two appointed arbitrators together appointing a third arbitrator. The seat and legal place of arbitration will be the Dubai International Financial Centre in Dubai, United Arab Emirates. The language to be used in the arbitration will be English. All documents submitted in connection with the proceedings will be in the English language, or, if in another language, accompanied by an English translation. Notwithstanding any provision to the contrary in the Rules, the Parties agree that the arbitrator may not have the same nationality as any Party to the arbitration. In order to make the arbitration most convenient to you, we agree that any required arbitration hearing may be conducted, at your option, (a) via phone or video conference; or (e) for any claim or counterclaim under 100,000 AED, by solely the submission of documents to the arbitrator.
    4. Severability. In the event that any portion of this Arbitration Agreement is deemed illegal or unenforceable, such provision shall be severed and the remainder of the Arbitration Agreement shall be given full force and effect.
    5. Changes. Notwithstanding the provisions of this Arbitration Agreement, if we change this Arbitration Agreement after the date you last accepted these Terms (or accepted any subsequent changes to these Terms), you may reject any such change by sending us written notice (including by email) within thirty (30) days of the date such change became effective, as indicated in the “Last Updated” date above or in the date of our email to you notifying you of such change. Rejecting a new change, however, does not revoke or alter your prior consent to any earlier agreements to arbitrate any Dispute between us (or your prior consent to any subsequent changes thereto), which will remain in effect and enforceable as to any Dispute between us.

18. Limitation on Time to File Claims

    1. Any cause of action or claim you may have arising out of or relating to these Terms of Use or the Website must be commenced within one (1) year after the cause of action accrues, otherwise such cause of action or claim is permanently barred.

19. Waiver and Severability

    1. No waiver by us of any term or condition set out in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure by us to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.
    2. If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.

20. Entire Agreement

    1. These Terms of Use constitute the sole and entire agreement between you and us regarding the Website, our products and services and, where applicable, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Website, except with respect to any separate, written agreement you may have entered into with us, the provisions of which shall supersede any of these Terms of Use in the event of a conflict (only to the extent of the inconsistency or conflict).

21. Your Comments and Concerns

    1. This website is operated by Volt Brand Jewellery Co LLC.

All other feedback, comments, requests for technical support, and other communications relating to the Website should be directed to: contact@maveroc.com.